{"id":19450,"date":"2020-09-02T07:03:56","date_gmt":"2020-09-02T05:03:56","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2020\/09\/02\/hapag-lloyd-apresenta-o-seu-novo-customer-dashboard\/"},"modified":"2025-12-15T12:35:27","modified_gmt":"2025-12-15T11:35:27","slug":"hapag-lloyd-apresenta-o-seu-novo-customer-dashboard","status":"publish","type":"post","link":"https:\/\/loginfo24.com\/pt-pt\/2020\/09\/02\/hapag-lloyd-apresenta-o-seu-novo-customer-dashboard\/","title":{"rendered":"Hapag-Lloyd apresenta o seu novo Customer Dashboard"},"content":{"rendered":"

Hapag Lloyd apresenta o seu novo ‘Customer Dashboard’. Atrav\u00e9s dele, os clientes recebem informa\u00e7\u00f5es individuais sobre como as promessas de qualidade est\u00e3o a ser cumpridas. Detalhes sobre as quatro primeiras promessas de qualidade j\u00e1 est\u00e3o dispon\u00edveis. Outras seis promessas ser\u00e3o publicadas at\u00e9 ao final de 2021 e tamb\u00e9m estar\u00e3o vis\u00edveis no dashboard personalizado.<\/p>\n

(Hamburgo) A Hapag-Lloyd apresentou o seu novo ‘Customer Dashboard’. Os clientes da companhia de navega\u00e7\u00e3o t\u00eam acesso a informa\u00e7\u00f5es de desempenho individuais com base nos seus pr\u00f3prios envios com a Hapag-Lloyd. As quatro promessas de qualidade j\u00e1 publicadas \u2013 “Confirma\u00e7\u00e3o de reserva r\u00e1pida”, “Emiss\u00e3o r\u00e1pida e precisa do conhecimento de embarque”, “Faturamento correto” e “Carregado como reservado” \u2013 podem ser facilmente consultadas atrav\u00e9s do dashboard. No dashboard, \u00e9 poss\u00edvel acompanhar como a Hapag-Lloyd est\u00e1 a cumprir as suas promessas de qualidade em rela\u00e7\u00e3o aos seus clientes. O Customer Dashboard tamb\u00e9m mostra como a Hapag-Lloyd est\u00e1 a cumprir as suas promessas de qualidade a n\u00edvel global.<\/p>\n

“O nosso desempenho \u00e9 agora claro e consistente para os nossos clientes. Com a introdu\u00e7\u00e3o do Customer Dashboard, podemos finalmente mostrar aos nossos clientes que cumprimos as nossas promessas e continuamos a fornecer a melhor qualidade poss\u00edvel. Atrav\u00e9s da total visibilidade sobre como cumprimos as nossas promessas de qualidade, oferecemos aos nossos clientes um valor direto e somos, assim, \u00fanicos na ind\u00fastria de transporte de cont\u00eaineres”, diz Jesper Kanstrup, Diretor S\u00eanior de Qualidade do Cliente na Hapag-Lloyd.<\/p>\n

Um aperto de m\u00e3o virtual com os clientes<\/h5>\n

Para poder fornecer a mais alta qualidade, a Hapag-Lloyd pede aos seus clientes que cumpram a sua parte das obriga\u00e7\u00f5es. Isso inclui, por exemplo, enviar informa\u00e7\u00f5es de reserva pontualmente ou respeitar acordos de quantidade e reservas.<\/p>\n

“Este aperto de m\u00e3o virtual com os nossos clientes \u00e9 a base para o nosso sucesso conjunto. Cumprimos as nossas promessas de qualidade e, assim, criamos uma base para uma parceria forte com os nossos clientes. Tudo isso faz parte dos nossos esfor\u00e7os para melhorar a qualidade na nossa ind\u00fastria”, explica Juan Carlos Duk, Diretor Geral de Desenvolvimento Comercial Global na Hapag-Lloyd.<\/p>\n

Com os seus dados de acesso para o Neg\u00f3cio Online, os clientes podem obter informa\u00e7\u00f5es personalizadas atrav\u00e9s do Hapag-Lloyd Navigator sobre como a Hapag-Lloyd est\u00e1 a cumprir as suas promessas de qualidade. As seis promessas de qualidade restantes ser\u00e3o publicadas trimestralmente at\u00e9 ao final de 2021. Todas elas estar\u00e3o vis\u00edveis atrav\u00e9s do ‘Customer Dashboard’.<\/p>\n

Foto: \u00a9 Hapag-Lloyd<\/p>\n

www.hapag-lloyd.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Hapag Lloyd apresenta o seu novo ‘Customer Dashboard’. Atrav\u00e9s dele, os clientes recebem informa\u00e7\u00f5es individuais sobre como as promessas de qualidade est\u00e3o a ser cumpridas. Detalhes [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1561,1559],"tags":[],"class_list":["post-19450","post","type-post","status-publish","format-standard","hentry","category-categories","category-regions","category-shipping-ports"],"acf":[],"yoast_head":"\nHapag-Lloyd apresenta o seu novo Customer Dashboard - Loginfo24<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loginfo24.com\/pt-pt\/2020\/09\/02\/hapag-lloyd-apresenta-o-seu-novo-customer-dashboard\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd apresenta o seu novo Customer Dashboard - Loginfo24\" \/>\n<meta property=\"og:description\" content=\"Hapag Lloyd apresenta o seu novo ‘Customer Dashboard’. 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