{"id":52385,"date":"2021-10-01T15:33:01","date_gmt":"2021-10-01T13:33:01","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/10\/01\/fiege-ouvre-un-nouveau-site-a-essen-pour-le-service-client\/"},"modified":"2021-10-01T15:33:01","modified_gmt":"2021-10-01T13:33:01","slug":"fiege-ouvre-un-nouveau-site-a-essen-pour-le-service-client","status":"publish","type":"post","link":"https:\/\/loginfo24.com\/fr\/2021\/10\/01\/fiege-ouvre-un-nouveau-site-a-essen-pour-le-service-client\/","title":{"rendered":"Fiege ouvre un nouveau site \u00e0 Essen pour le service client"},"content":{"rendered":"<h5><strong>Le prestataire logistique Fiege ouvre un nouveau site de service client. \u00c0 partir du 1er octobre, l&rsquo;entreprise familiale de Greven, en Westphalie, cr\u00e9e de l&rsquo;espace \u00e0 Essen pour soutenir les acteurs du e-commerce dans la mise en \u0153uvre et le d\u00e9veloppement de leurs id\u00e9es de service client.<\/strong><\/h5>\n<p>(Greven\/Essen) Que ce soit par t\u00e9l\u00e9phone, par e-mail, par chat ou via WhatsApp : Fiege prend en charge l&rsquo;ensemble du processus de service. Conseil produit, traitement des commandes, gestion des retours et des r\u00e9clamations, gestion des avis ainsi que des analyses et \u00e9valuations approfondies des raisons de contact \u2013 Fiege dispose de plusieurs ann\u00e9es d&rsquo;exp\u00e9rience dans le service client et travaille en permanence avec son \u00e9quipe \u00e0 l&rsquo;am\u00e9lioration de ses services.<\/p>\n<p>\u00ab Nous r\u00e9agissons avec notre nouveau site \u00e0 la forte croissance dans le domaine du e-commerce et \u00e0 la demande croissante de service client de nos clients \u00bb, d\u00e9clare Jan Meischein, responsable des affaires e-commerce chez Fiege. \u00ab Rien que l&rsquo;ann\u00e9e derni\u00e8re, notre volume horaire dans le service client a presque doubl\u00e9. Et d&rsquo;ici fin 2021, nous pr\u00e9voyons une nouvelle croissance d&rsquo;environ 30 %. Gr\u00e2ce \u00e0 notre nouveau site \u00e0 Essen, nous pouvons mieux r\u00e9pondre aux exigences et aux besoins de nos clients \u00bb, explique Meischein, convaincu \u00e9galement \u00ab que nous tirerons parti de la bonne situation des candidats au c\u0153ur de la r\u00e9gion de la Ruhr pour pouvoir \u00e9voluer rapidement et de mani\u00e8re flexible avec nos clients selon les besoins. \u00bb<\/p>\n<h5><strong>Strat\u00e9gies individuelles<\/strong><\/h5>\n<p>L&rsquo;\u00e9quipe de Jan Meischein \u00e9labore, en plus de ses offres de service client, des strat\u00e9gies omnicanales individuelles pour ses clients, allant de forfaits standardis\u00e9s pour les start-ups \u00e0 des solutions sur mesure pour les marques \u00e9tablies. \u00ab Nous ne d\u00e9veloppons pas seulement le logiciel pour une gestion des commandes performante et bas\u00e9e sur un syst\u00e8me \u00bb, d\u00e9clare Meischein, \u00ab mais nous prenons \u00e9galement en charge tous les services dans les domaines de la gestion des cr\u00e9ances et des risques, de la gestion des avis et de la gestion des r\u00e9clamations des transporteurs. \u00bb<\/p>\n<h5><strong>D\u00e9velopper davantage le secteur du commerce omnicanal<\/strong><\/h5>\n<p>\u00c0 long terme, Fiege vise \u00e0 \u00e9largir continuellement son offre de services dans le domaine du commerce omnicanal, d\u00e9clare Christoph Mangelmans, directeur g\u00e9n\u00e9ral du commerce omnicanal : \u00ab Le service client est la vitrine de chaque boutique en ligne \u2013 dans un secteur du e-commerce autrement largement impersonnel, seul ici se fait le contact direct avec les clients. Il est donc d&rsquo;autant plus important de se positionner en tant que prestataire de services de mani\u00e8re tourn\u00e9e vers l&rsquo;avenir et de cr\u00e9er des solutions attrayantes \u2013 pour les marques et les consommateurs. \u00bb<\/p>\n<p>Photo : \u00a9 Fiege<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le prestataire logistique Fiege ouvre un nouveau site de service client. \u00c0 partir du 1er octobre, l&rsquo;entreprise familiale de Greven, en Westphalie, cr\u00e9e de l&rsquo;espace \u00e0<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":12215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1557,1560,1561],"tags":[],"class_list":["post-52385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-forwarding-logistics","category-intralogistics","category-regions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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