{"id":19446,"date":"2020-09-02T07:03:56","date_gmt":"2020-09-02T05:03:56","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2020\/09\/02\/hapag-lloyd-presente-son-nouveau-tableau-de-bord-client\/"},"modified":"2025-12-15T12:35:27","modified_gmt":"2025-12-15T11:35:27","slug":"hapag-lloyd-presente-son-nouveau-tableau-de-bord-client","status":"publish","type":"post","link":"https:\/\/loginfo24.com\/fr\/2020\/09\/02\/hapag-lloyd-presente-son-nouveau-tableau-de-bord-client\/","title":{"rendered":"Hapag-Lloyd pr\u00e9sente son nouveau tableau de bord client"},"content":{"rendered":"

Hapag Lloyd pr\u00e9sente son nouveau ‘tableau de bord client’. Gr\u00e2ce \u00e0 cela, les clients re\u00e7oivent des informations individuelles sur la mani\u00e8re dont les promesses de qualit\u00e9 sont respect\u00e9es. Les d\u00e9tails des quatre premi\u00e8res promesses de qualit\u00e9 sont d\u00e9sormais disponibles. Six autres promesses seront publi\u00e9es d’ici fin 2021 et seront \u00e9galement visibles sur le tableau de bord personnalis\u00e9.<\/p>\n

(Hambourg) Hapag-Lloyd a pr\u00e9sent\u00e9 son nouveau ‘tableau de bord client’. Les clients de la compagnie maritime ont acc\u00e8s \u00e0 des informations de performance individuelles bas\u00e9es sur leurs propres exp\u00e9ditions avec Hapag-Lloyd. Les quatre promesses de qualit\u00e9 publi\u00e9es jusqu’\u00e0 pr\u00e9sent - ‘Confirmation de r\u00e9servation rapide’, ‘\u00c9mission rapide et pr\u00e9cise du connaissement’, ‘Facturation correcte’ et ‘Charg\u00e9 comme r\u00e9serv\u00e9’ - peuvent \u00eatre facilement consult\u00e9es via le tableau de bord. Le tableau de bord permet de suivre o\u00f9 Hapag-Lloyd en est dans la mise en \u0153uvre de ses promesses de qualit\u00e9 envers ses clients. Le tableau de bord client montre \u00e9galement \u00e0 quel point Hapag-Lloyd respecte ses promesses de qualit\u00e9 \u00e0 l’\u00e9chelle mondiale.<\/p>\n

\u00ab\u00a0Notre performance est maintenant clairement et de mani\u00e8re coh\u00e9rente visible pour nos clients. Avec l’introduction du tableau de bord client, nous pouvons enfin montrer \u00e0 nos clients que nous tenons nos promesses envers eux et que nous continuons \u00e0 fournir la meilleure qualit\u00e9 possible. Gr\u00e2ce \u00e0 la visibilit\u00e9 compl\u00e8te sur la mani\u00e8re dont nous respectons nos promesses de qualit\u00e9, nous offrons \u00e0 nos clients une valeur ajout\u00e9e directe et sommes ainsi uniques dans l’industrie du transport maritime de conteneurs\u00a0\u00bb, d\u00e9clare Jesper Kanstrup, directeur senior de la qualit\u00e9 client chez Hapag-Lloyd.<\/p>\n

Poign\u00e9e de main virtuelle avec les clients<\/h5>\n

Pour pouvoir fournir la meilleure qualit\u00e9, Hapag-Lloyd demande \u00e0 ses clients de respecter leur part des engagements. Cela inclut, par exemple, la transmission ponctuelle des informations de r\u00e9servation ou le respect des accords de quantit\u00e9 et de r\u00e9servation.<\/p>\n

\u00ab\u00a0Cette poign\u00e9e de main virtuelle avec nos clients est la base de notre succ\u00e8s commun. Nous respectons nos promesses de qualit\u00e9 et cr\u00e9ons ainsi une base pour un partenariat solide avec nos clients. Tout cela fait partie de nos efforts pour am\u00e9liorer la qualit\u00e9 dans notre secteur\u00a0\u00bb, explique Juan Carlos Duk, directeur g\u00e9n\u00e9ral du d\u00e9veloppement commercial mondial chez Hapag-Lloyd.<\/p>\n

Avec leurs identifiants d’acc\u00e8s pour le business en ligne, les clients peuvent obtenir via le Hapag-Lloyd Navigator des informations personnalis\u00e9es sur la mani\u00e8re dont Hapag-Lloyd respecte ses promesses de qualit\u00e9 envers eux. Les six promesses de qualit\u00e9 restantes seront publi\u00e9es trimestriellement jusqu’\u00e0 fin 2021. Elles seront toutes visibles via le ‘tableau de bord client’.<\/p>\n

Photo : \u00a9 Hapag-Lloyd
www.hapag-lloyd.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Hapag Lloyd pr\u00e9sente son nouveau ‘tableau de bord client’. Gr\u00e2ce \u00e0 cela, les clients re\u00e7oivent des informations individuelles sur la mani\u00e8re dont les promesses de qualit\u00e9 [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1561,1559],"tags":[],"class_list":["post-19446","post","type-post","status-publish","format-standard","hentry","category-categories","category-regions","category-shipping-ports"],"acf":[],"yoast_head":"\nHapag-Lloyd pr\u00e9sente son nouveau tableau de bord client - Loginfo24.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loginfo24.com\/fr\/2020\/09\/02\/hapag-lloyd-presente-son-nouveau-tableau-de-bord-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd pr\u00e9sente son nouveau tableau de bord client - Loginfo24.\" \/>\n<meta property=\"og:description\" content=\"Hapag Lloyd pr\u00e9sente son nouveau ‘tableau de bord client’. 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