{"id":26155,"date":"2021-12-16T18:44:09","date_gmt":"2021-12-16T17:44:09","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/"},"modified":"2021-12-16T18:44:09","modified_gmt":"2021-12-16T17:44:09","slug":"hapag-lloyd-promesa-de-calidad-siempre-accesible","status":"publish","type":"post","link":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/","title":{"rendered":"Hapag-Lloyd Promesa de Calidad \u00abSiempre Accesible\u00bb"},"content":{"rendered":"
Con la introducci\u00f3n de la novena promesa de calidad \u00abSiempre Accesible\u00bb, Hapag-Lloyd aborda un factor clave de la satisfacci\u00f3n del cliente: la r\u00e1pida disponibilidad cuando se necesita apoyo. Con millones de llamadas anuales, Hapag-Lloyd es consciente de la importancia de un servicio telef\u00f3nico confiable y r\u00e1pido para mantener una buena relaci\u00f3n con su clientela.<\/strong><\/h5>\n

(Hamburgo) Para mejorar la accesibilidad de su servicio al cliente, la empresa se ha fijado el ambicioso objetivo de responder a las llamadas de los clientes en al menos el 90 por ciento de los casos en un plazo de 12 segundos y garantizar una tasa de respuesta de llamadas del 97 por ciento en total. Para alcanzar estos objetivos y medir su implementaci\u00f3n, la naviera est\u00e1 introduciendo gradualmente nuevos procesos y sistemas a nivel mundial.<\/p>\n

\u00abCada uno de nosotros lo ha experimentado: pasar un tiempo valioso esperando que se acepte la llamada. Especialmente en el mundo de los negocios, los clientes no pueden permitirse perder tiempo esperando. Con la promesa de estar siempre accesibles, subrayamos nuestro compromiso de responder r\u00e1pidamente a las necesidades de nuestra clientela\u00bb, dice Juan Carlos Duk, Director General de Desarrollo Comercial Global. \u00abUn alto nivel de servicio al cliente es un aspecto importante de nuestra estrategia 2023. Si respondemos r\u00e1pidamente al tel\u00e9fono, evitamos retrasos y reducimos significativamente el n\u00famero de llamadas abandonadas, es un gran paso para mejorar la experiencia de nuestra clientela al contactar con nuestro servicio al cliente. Nos sentimos responsables de respetar su tiempo.\u201d<\/p>\n

Estandarizaci\u00f3n de procesos internos<\/strong><\/h5>\n

Para llevar a cabo esta promesa, Hapag-Lloyd ha comenzado a estandarizar procesos internos, reorganizar puntos de contacto e introducir un centro de contacto unificado. Con un nuevo sistema de gesti\u00f3n de casos y un moderno sistema telef\u00f3nico, la comunicaci\u00f3n con la clientela se personaliza. En el futuro, se conectar\u00e1 directamente a los clientes con el contacto adecuado en el servicio al cliente, despu\u00e9s de que ingresen un PIN, n\u00famero de caso o n\u00famero de env\u00edo en el sistema. Tras la implementaci\u00f3n mundial, cada llamada deber\u00e1 ser gestionada en cuesti\u00f3n de segundos. Para evitar discrepancias, el sistema telef\u00f3nico en cada pa\u00eds contar\u00e1 con las mismas opciones de men\u00fa y funciones.<\/p>\n

Visibilidad a trav\u00e9s del Customer Dashboard<\/strong><\/h5>\n

Hapag-Lloyd ofrece a trav\u00e9s de su Customer Dashboard una visi\u00f3n de los resultados de su m\u00e1s reciente promesa de calidad \u00abSiempre Accesible\u00bb. Los clientes pueden ver aqu\u00ed los tiempos de respuesta de llamadas y el n\u00famero de llamadas abandonadas por parte de Hapag-Lloyd tanto a nivel global como a nivel de cliente individual.<\/p>\n

A trav\u00e9s de un servicio r\u00e1pido, personalizado y espec\u00edfico del sector, Hapag-Lloyd busca fortalecer la lealtad de sus clientes y acercarse un paso m\u00e1s a su objetivo general de ser \u00abN\u00famero Uno en Calidad\u00bb.<\/p>\n

Foto: \u00a9 Hapag-Lloyd<\/p>\n","protected":false},"excerpt":{"rendered":"

Con la introducci\u00f3n de la novena promesa de calidad \u00abSiempre Accesible\u00bb, Hapag-Lloyd aborda un factor clave de la satisfacci\u00f3n del cliente: la r\u00e1pida disponibilidad cuando se [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":11448,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1557,1561,1559],"tags":[],"class_list":["post-26155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-categories","category-forwarding-logistics","category-regions","category-shipping-ports"],"acf":[],"yoast_head":"\nHapag-Lloyd Promesa de Calidad "Siempre Accesible" - Loginfo24<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd Promesa de Calidad "Siempre Accesible" - Loginfo24\" \/>\n<meta property=\"og:description\" content=\"Con la introducci\u00f3n de la novena promesa de calidad \u00abSiempre Accesible\u00bb, Hapag-Lloyd aborda un factor clave de la satisfacci\u00f3n del cliente: la r\u00e1pida disponibilidad cuando se [\u2026]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/\" \/>\n<meta property=\"og:site_name\" content=\"Loginfo24\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Loginfo24\/100057360583332\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-16T17:44:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2025\/12\/Hapag_Lloyd_16.12.21.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1493\" \/>\n\t<meta property=\"og:image:height\" content=\"865\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Hapag-Lloyd Promesa de Calidad \u00abSiempre Accesible\u00bb\",\"datePublished\":\"2021-12-16T17:44:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/\"},\"wordCount\":489,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/loginfo24.com\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2025\\\/12\\\/Hapag_Lloyd_16.12.21.jpg\",\"articleSection\":[\"Categories\",\"Forwarding & Logistics\",\"Regions\",\"Shipping & Ports\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/\",\"url\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/\",\"name\":\"Hapag-Lloyd Promesa de Calidad \\\"Siempre Accesible\\\" - Loginfo24\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/loginfo24.com\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2025\\\/12\\\/Hapag_Lloyd_16.12.21.jpg\",\"datePublished\":\"2021-12-16T17:44:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#primaryimage\",\"url\":\"https:\\\/\\\/loginfo24.com\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2025\\\/12\\\/Hapag_Lloyd_16.12.21.jpg\",\"contentUrl\":\"https:\\\/\\\/loginfo24.com\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2025\\\/12\\\/Hapag_Lloyd_16.12.21.jpg\",\"width\":1493,\"height\":865},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/2021\\\/12\\\/16\\\/hapag-lloyd-promesa-de-calidad-siempre-accesible\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Hapag-Lloyd Promesa de Calidad „Siempre Accesible“\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/\",\"name\":\"Loginfo24\",\"description\":\"Loginfo24 es la plataforma dedicada a la log\u00edstica y las cadenas de suministro con informaci\u00f3n las 24 horas del d\u00eda.\",\"publisher\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/#organization\",\"name\":\"Grupo Logismedia AG\",\"url\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/loginfo24.com\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2026\\\/01\\\/Logo_LogInfo24.png\",\"contentUrl\":\"https:\\\/\\\/loginfo24.com\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2026\\\/01\\\/Logo_LogInfo24.png\",\"width\":938,\"height\":351,\"caption\":\"Grupo Logismedia AG\"},\"image\":{\"@id\":\"https:\\\/\\\/loginfo24.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Loginfo24\\\/100057360583332\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/lofinfo24\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hapag-Lloyd Promesa de Calidad \"Siempre Accesible\" - Loginfo24","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/","og_locale":"es_ES","og_type":"article","og_title":"Hapag-Lloyd Promesa de Calidad \"Siempre Accesible\" - Loginfo24","og_description":"Con la introducci\u00f3n de la novena promesa de calidad \u00abSiempre Accesible\u00bb, Hapag-Lloyd aborda un factor clave de la satisfacci\u00f3n del cliente: la r\u00e1pida disponibilidad cuando se [\u2026]","og_url":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/","og_site_name":"Loginfo24","article_publisher":"https:\/\/www.facebook.com\/people\/Loginfo24\/100057360583332\/","article_published_time":"2021-12-16T17:44:09+00:00","og_image":[{"width":1493,"height":865,"url":"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2025\/12\/Hapag_Lloyd_16.12.21.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"2 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#article","isPartOf":{"@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/"},"author":{"name":"","@id":""},"headline":"Hapag-Lloyd Promesa de Calidad \u00abSiempre Accesible\u00bb","datePublished":"2021-12-16T17:44:09+00:00","mainEntityOfPage":{"@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/"},"wordCount":489,"commentCount":0,"publisher":{"@id":"https:\/\/loginfo24.com\/es\/#organization"},"image":{"@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#primaryimage"},"thumbnailUrl":"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2025\/12\/Hapag_Lloyd_16.12.21.jpg","articleSection":["Categories","Forwarding & Logistics","Regions","Shipping & Ports"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/","url":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/","name":"Hapag-Lloyd Promesa de Calidad \"Siempre Accesible\" - Loginfo24","isPartOf":{"@id":"https:\/\/loginfo24.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#primaryimage"},"image":{"@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#primaryimage"},"thumbnailUrl":"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2025\/12\/Hapag_Lloyd_16.12.21.jpg","datePublished":"2021-12-16T17:44:09+00:00","breadcrumb":{"@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#primaryimage","url":"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2025\/12\/Hapag_Lloyd_16.12.21.jpg","contentUrl":"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2025\/12\/Hapag_Lloyd_16.12.21.jpg","width":1493,"height":865},{"@type":"BreadcrumbList","@id":"https:\/\/loginfo24.com\/es\/2021\/12\/16\/hapag-lloyd-promesa-de-calidad-siempre-accesible\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/loginfo24.com\/es\/"},{"@type":"ListItem","position":2,"name":"Hapag-Lloyd Promesa de Calidad „Siempre Accesible“"}]},{"@type":"WebSite","@id":"https:\/\/loginfo24.com\/es\/#website","url":"https:\/\/loginfo24.com\/es\/","name":"Loginfo24","description":"Loginfo24 es la plataforma dedicada a la log\u00edstica y las cadenas de suministro con informaci\u00f3n las 24 horas del d\u00eda.","publisher":{"@id":"https:\/\/loginfo24.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/loginfo24.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/loginfo24.com\/es\/#organization","name":"Grupo Logismedia AG","url":"https:\/\/loginfo24.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/loginfo24.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2026\/01\/Logo_LogInfo24.png","contentUrl":"https:\/\/loginfo24.com\/wp-content\/uploads\/sites\/7\/2026\/01\/Logo_LogInfo24.png","width":938,"height":351,"caption":"Grupo Logismedia AG"},"image":{"@id":"https:\/\/loginfo24.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Loginfo24\/100057360583332\/","https:\/\/www.linkedin.com\/company\/lofinfo24\/"]}]}},"_links":{"self":[{"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/posts\/26155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/comments?post=26155"}],"version-history":[{"count":0,"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/posts\/26155\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/media\/11448"}],"wp:attachment":[{"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/media?parent=26155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/categories?post=26155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/loginfo24.com\/es\/wp-json\/wp\/v2\/tags?post=26155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}