{"id":23971,"date":"2021-03-16T17:24:06","date_gmt":"2021-03-16T16:24:06","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/03\/16\/swan-amplia-su-soporte-al-cliente-24-7-en-alemania\/"},"modified":"2025-12-15T12:55:27","modified_gmt":"2025-12-15T11:55:27","slug":"swan-amplia-su-soporte-al-cliente-24-7-en-alemania","status":"publish","type":"post","link":"https:\/\/loginfo24.com\/es\/2021\/03\/16\/swan-amplia-su-soporte-al-cliente-24-7-en-alemania\/","title":{"rendered":"SWAN ampl\u00eda su soporte al cliente 24\/7 en Alemania"},"content":{"rendered":"<p>La empresa SWAN GmbH est\u00e1 en una trayectoria de crecimiento. Para poder ofrecer su servicio de Helpdesk SAP EWM a m\u00e1s clientes en todo el mundo, la empresa de proyectos para log\u00edstica SAP est\u00e1 ampliando continuamente su equipo de servicio. Cuatro nuevos empleados est\u00e1n operando y estrat\u00e9gicamente disponibles para los clientes despu\u00e9s de la finalizaci\u00f3n del proyecto. Tambi\u00e9n el servicio al cliente est\u00e1 disponible para empresas con una soluci\u00f3n SAP que no ha sido implementada por SWAN.<\/p>\n<p>(Augsburgo) En el soporte del ciclo de vida del cliente de SWAN, consultores de SAP EWAM y desarrolladores de SAP EWM colaboran a trav\u00e9s de v\u00edas de comunicaci\u00f3n cortas para ofrecer la mejor soluci\u00f3n posible al cliente. En el inicio del proyecto productivo, proporcionan un servicio de ramp-up personalizado, un concepto de formaci\u00f3n individual para todos los grupos de empleados y el paquete de servicio adecuado en el lugar. Analizan las causas de los problemas, optimizan las instalaciones y procesos de SAP, ayudando profesionalmente a los clientes en el desarrollo de su log\u00edstica empresarial. En una primera fase, r\u00e1pidamente por tel\u00e9fono o por correo electr\u00f3nico, y adem\u00e1s regularmente en persona en el lugar. Para poder seguir ofreciendo el servicio profesional de acuerdo con los est\u00e1ndares de SWAN en su totalidad y para todos los interesados, el experto en SAP est\u00e1 ampliando nuevamente su equipo de Helpdesk.<\/p>\n<h5><strong>Los expertos conocen los sistemas e instalaciones de los clientes<\/strong><\/h5>\n<p>En lugar de un centro de llamadas con redirecci\u00f3n al extranjero, en el soporte del ciclo de vida del cliente de SWAN trabajan expertos de habla alemana e inglesa en disponibilidad 24 horas. Conocen los sistemas e instalaciones de los clientes, los respectivos contactos y todos los procesos log\u00edsticos espec\u00edficos, por lo que pueden ayudar de manera r\u00e1pida y eficiente. \u00abNunca entendemos los proyectos y procesos log\u00edsticos como definitivos y llave en mano, sino m\u00e1s bien como en constante cambio y con una necesidad de optimizaci\u00f3n continua. En consecuencia, nuestros especialistas en el soporte del ciclo de vida del cliente abordan de manera individual los procesos y necesidades cambiantes, extraen aprendizajes de proyectos o de la operaci\u00f3n comercial de nuestros clientes y luego adaptan los cambios en el sistema\u00bb, dice Alexander Bernhard, director general de SWAN GmbH. Foto: \u00a9 senivpetro a trav\u00e9s de freepik.com <a href=\"https:\/\/www.swan.de\" target=\"_blank\" rel=\"noopener noreferrer\">www.swan.de<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La empresa SWAN GmbH est\u00e1 en una trayectoria de crecimiento. Para poder ofrecer su servicio de Helpdesk SAP EWM a m\u00e1s clientes en todo el mundo,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1557,1561],"tags":[],"class_list":["post-23971","post","type-post","status-publish","format-standard","hentry","category-categories","category-forwarding-logistics","category-regions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SWAN ampl\u00eda su soporte al cliente 24\/7 en Alemania - Loginfo24<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loginfo24.com\/es\/2021\/03\/16\/swan-amplia-su-soporte-al-cliente-24-7-en-alemania\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SWAN ampl\u00eda su soporte al cliente 24\/7 en Alemania - Loginfo24\" \/>\n<meta property=\"og:description\" content=\"La empresa SWAN GmbH est\u00e1 en una trayectoria de crecimiento. 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