In Austria, the international transport and logistics company Gebr\u00fcder Weiss takes over the complete distribution of the product range of Alfred K\u00e4rcher GmbH. The logistics expert has convinced with a concept characterized by proactivity, flexibility, and transparency. Essential to this is the new digital customer portal myGW.<\/p>\n
(Lauterach\/Winnenden) Whether terrace, facade, or car \u2013 especially in summer, high-pressure cleaning is a popular activity. The devices from K\u00c4RCHER have become synonymous with “deep cleaning.” The term “K\u00e4rchern” has even made it into the German dictionary. The world market leader in cleaning technology is represented in 72 countries with 127 national subsidiaries, producing and selling its extensive range around the globe. Behind this is an equally extensive logistics network, whose numerous threads must be well bundled to ensure that all products are at the right place at the right time: at hardware stores, garden centers, or the own K\u00e4rcher stores.<\/span><\/p>\n In Austria, the international transport and logistics company Gebr\u00fcder Weiss takes over the complete distribution of the K\u00e4rcher product range. The logistics expert has convinced with a concept characterized by proactivity, flexibility, and transparency. Essential to this is the new digital customer portal myGW. Here, logistics managers and customer service representatives have all the details of an order at a glance and are always up to date: “When a customer calls us, there is a certain urgency behind it. Usually, it\u2019s about where a shipment is located or why it hasn\u2019t arrived yet. Providing competent and transparent information is crucial to alleviate complaints. Experience shows that customers perceive the waiting time as shorter when they know why and how long they have to wait,” explains Bernadette Nieman, Head of Customer Service, Claims & Returns at K\u00e4rcher Austria.<\/span><\/p>\n Since the K\u00e4rcher customer service started using “myGW,” reliable answers are no longer a problem. The portal provides real-time data on the status, location, and expected arrival time of a shipment (ETA: Estimated Time of Arrival). If needed, an additional link for self-service shipment tracking can be sent to the end customer.<\/span><\/p>\n And myGW can do even more: all relevant documents such as invoices or delivery receipts are stored online and can be accessed at the push of a button. “In the past, there were often difficulties with delivery receipts. Now such requests are handled quickly. This not only pleases our customers but also makes our employees’ work easier. Long searches and tedious inquiries are a thing of the past,” says Nieman. The reliability and transparency of the data are a real added value for her and her team, as well as the ease of use of the online tool and the overall improved communication. “K\u00e4rcher stands for solutions that impress with performance, quality, and reliability. myGW has convinced us with the same attributes \u2013 a perfect match.”<\/span><\/p>\n Photo: \u00a9 Gebr\u00fcder Weiss<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" In Austria, the international transport and logistics company Gebr\u00fcder Weiss takes over the complete distribution of the product range of Alfred K\u00e4rcher GmbH. The logistics expert [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1557,1561],"tags":[],"class_list":["post-27927","post","type-post","status-publish","format-standard","hentry","category-categories","category-forwarding-logistics","category-regions"],"acf":[],"yoast_head":"\nEverything in View<\/span><\/b><\/h5>\n
Faster, Better, Simpler<\/span><\/b><\/h5>\n