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May 18, 2021 at 5:07 PM(Jena) A strong internal quality management system ensures that a company consistently delivers products and services of uniform quality that meet customer requirements and continuously improves processes. At the beginning of the year, DAKO underwent an external audit by DEKRA. As a result, DAKO once again received certification according to ISO 9001:2015 for its quality management. Due to the change of the auditor, the certificate complies with the accredited standard.
The objective examination included, among other things, customer service and release processes, as well as customer communication. DEKRA also scrutinized employee training and regular internal monitoring. The confirmation that these processes are conducted according to international standards underscores the high quality standards of DAKO GmbH. “Customer orientation is our top priority,” emphasizes Martin Dittmar, Managing Director of DAKO GmbH. “With a structured and efficient quality management system, we lay the foundation to meet and even exceed customer expectations with our products.
Quality is a lived corporate culture
Continuous assurance and optimization of quality is not a formal criterion, but a lived corporate culture. The certificate shows that we fulfill our quality promise to our customers.” The certification review is renewed every year, ensuring consistently high quality that customers can rely on.
Certification according to ISO 9001:2015 is an industry-independent international standard that sets requirements for a quality management system. Certified companies are characterized by high legal certainty, clear task distribution, and transparent processes.
Photo: © DAKO GmbH / Image caption: Thomas Becker (r.) and Martin Dittmar (l.), management of DAKO GmbH, are pleased about the confirmation of the quality management certificate.
